Ноябрь 2018 — по настоящее время
3 года 7 месяцев
Project manager
- Created and maintained content protection software for hd.kinopoisk.ru. Built process of search, identification and takedown of pirate websites in collaboration with developers. Tech used in this project is web scraping, crowd sourcing, map reduce operations, integration with adjacent internal and excernal services via APIs. The project is maintained by operational team of remote moderators, a project manager and a developer. The project has analytics and monitoring system that uses SQL-like database, job schedulers, email alerts and data visualisation in Tableau BI
- Automated several processes for customer support service. It led to reduction in workload for support specialists and increase SLA as well as Customer Satisfaction. Typical workflow in task execution was to analyse business logic and data, find weak spots, discuss solutions, set technical tasks, prioritise them and let developers do the work. After each step further analysis is performed in order to decide on next steps